Labo Suisse x-ingredients base L light emulsion

Free Returns Policy

We want you to feel confident in every purchase. If you’re not completely satisfied, we offer free returns within 30 days of delivery on all items. To qualify for a full refund:

1. Items must be in new, unused condition with original tags and packaging.
2. Contact our customer support at +41 21 88 88 877/ bz@beautylion.ch for a prepaid return label.
3. We process refunds to your original payment method within 5–7 business days after receiving the returned item.

We reserve the right to decline returns that don’t meet these conditions.

Shipping Information
We strive to deliver your orders as quickly as possible:

1. Processing Time: Orders typically ship within 3-5 business days (excluding weekends and holidays).
2. Domestic Shipping: Enjoy free standard shipping on all orders over CHF 100. Delivery usually arrives within 3–7 business days.
3. International Shipping: Available to ALL regions worldwide. Delivery times vary by destination and typically range from 7–14 business days.
4. Tracking: Once your order ships, you’ll receive an email with a tracking number to monitor your shipment’s progress.
5. Delays: Unexpected shipping delays can occur due to customs processing, weather, or other conditions. If you have concerns, please contact our support team at +41 21 88 88 877/ bz@beautylion.ch