Product Recall Notice

Effective Date: 01.01.2025
Last Updated: 01.04.2025

At Beautylion.ch, the health, safety, and satisfaction of our customers is our highest priority. While we maintain strict quality assurance standards and carefully vet all products offered on our store, there may be rare instances where a product does not meet our expectations or those of the regulatory authorities.

This page outlines our Product Recall Policy and provides information about any active recalls, along with instructions for affected customers.

⚠️ Active Product Recalls

At this time, there are no active product recalls.
We will update this section immediately if any recall is initiated.

🧪 Recall Process & Safety Protocol

We take immediate action if:

  • A product is discovered to pose a health or safety risk

  • There is a manufacturing defect or contamination

  • A supplier or brand partner initiates a voluntary or regulatory recall

If a product you purchased is affected:

  1. You will be notified via email using the contact information provided at checkout.

  2. A recall notice will also be posted on this page and may appear as a banner on relevant product pages.

  3. We will provide:

    • The name and batch/lot number of the affected product

    • Reason for the recall

    • Any health risks (if applicable)

    • Clear instructions on how to return or dispose of the product

    • Compensation or refund options

🛡️ Our Commitment to You

Beautylion.ch works exclusively with certified Swiss manufacturers and partners who comply with the highest standards of:

  • Product safety and hygiene

  • Ingredient quality and traceability

  • Regulatory compliance under Swissmedic, EU Cosmetics Regulation (EC) No. 1223/2009, and global import/export laws

Should a recall occur, we act swiftly and transparently to ensure your safety and satisfaction.

📦 What to Do If You Suspect a Product Issue

If you experience an issue or suspect a product defect, please:

  1. Stop using the product immediately

  2. Take a photo (if applicable)

  3. Email us at [Insert Support Email] with:

    • Your order number

    • Product name and batch number (usually found on the packaging)

    • A description of the issue

We will review and respond within 2 business days with the next steps.

📩 Contact Us

For all product safety concerns or recall-related questions, please contact:

Beautylion.ch – Customer Care
Email: info@beautylion.ch
Phone: +41 21 88 88 877
Business Address: Av de Tivoli 2, CH-1007 Lausanne, Switzerland 

We thank you for your continued trust in Beautylion.ch and promise to uphold the highest standards of quality and accountability in everything we do.