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Questions about your order, a product, or a Swiss brand? Our team speaks English, French, German, and Chinese, and we reply within one business day.

Why Ask Our Experts?

Personalized recommendations tailored to your skin type and lifestyle
Swiss expertise backed by dermatological research
Science-backed solutions
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Questions We Can Help With

Which skincare products suit my skin type?
What's the best anti-aging routine for my age?
How can I improve hydration, brightening, or acne-prone skin?
Which Swiss supplements support immunity, skin health, or energy?

Prefer to talk directly? Email bz@beautylion.ch — we reply within one business day.

Welcome to BeautyLion.ch, operated by Swiss Pyramid SA (hereafter referred to as "we", "our", or "us"). By accessing or using this website, you agree to be bound by the following Terms and Conditions. If you do not agree with any part of these terms, please do not use our site or services. These Terms and Conditions govern your use of our website and any purchases made through it, in accordance with applicable Swiss and European laws. 1. General Information Website: www.beautylion.ch Company: Swiss Pyramid SA Business Address: Avenue de Tivoli 2, CH-1007 Lausanne, Switzerland Contact Email: info@beautylion.ch Phone: +41 21 88 88 877 This website is owned and operated from Switzerland and complies with the Swiss Code of Obligations (CO), as well as applicable aspects of EU consumer protection law where applicable to EU-based customers. 2. Eligibility To use our website and place an order, you must: Be at least 18 years old, or have the consent of a legal guardian Be capable of entering into legally binding contracts Act in good faith and not use the site for any fraudulent or unlawful purpose 3. Product Information We strive to ensure that all product descriptions, images, pricing, and availability information are accurate and up to date. However, we do not warrant that: Product descriptions or other content are entirely free from errors Colors or textures displayed on your screen are exact matches to the actual product packaging All products sold on BeautyLion.ch are authentic and sourced directly from authorised Swiss distributors and brand partners. We reserve the right to correct any errors and to modify product information without prior notice. 4. Orders & Payment By placing an order, you confirm that you: Provide accurate billing and shipping information Agree to pay the full amount displayed at checkout, including any applicable taxes or shipping fees Orders are subject to availability and acceptance. We reserve the right to refuse or cancel any order in the event of: Suspected fraud or misuse Pricing errors on our website Violation of these Terms and Conditions All payments are securely processed through trusted third-party payment providers. We accept Visa, Mastercard, Maestro, American Express, Apple Pay, and PayPal. 5. Pricing & Promotions All prices are displayed in Swiss Francs (CHF) and may also be viewed in EUR, USD, and GBP. Prices are inclusive of applicable Swiss VAT where required. Promotional codes and discount offers are subject to the conditions stated at the time of the promotion. Unless otherwise specified: Only one discount code may be applied per order Promotional codes are valid for one-time use per customer Certain brands or already-discounted items may be excluded from promotions For full details, see our Site-Wide Exclusions page. 6. Shipping & Delivery We ship from Switzerland and offer both domestic and international delivery. Switzerland: Free shipping on orders over CHF 100 Worldwide: Free shipping on orders over CHF 300 Estimated delivery times and applicable shipping costs are provided at checkout. For full details, see our Shipping Policy. Please ensure your delivery address is accurate and complete. BeautyLion.ch is not responsible for failed or delayed deliveries resulting from incorrect or incomplete address information provided by the customer. 7. Returns & Refunds We accept returns for unopened and unused products within 14 days of receipt, in accordance with Swiss consumer law. Refunds are issued to the original payment method following inspection of the returned item. For full instructions on how to initiate a return, please see our Returns & Exchanges Policy. Certain products — including opened cosmetics, perishable wellness products, and items marked as non-returnable — may not be eligible for return for hygiene and safety reasons. 8. Intellectual Property All content on this website — including but not limited to text, logos, graphics, product images, page layouts, and brand materials — is the intellectual property of Swiss Pyramid SA (BeautyLion.ch) or its respective content suppliers and brand partners, and is protected under Swiss and international copyright and trademark laws. You may not reproduce, modify, redistribute, or commercially exploit any content from this website without prior written permission from BeautyLion.ch. 9. User Conduct By using our website, you agree not to: Violate any local, national, or international laws or regulations Transmit malware, spam, or any harmful or disruptive content Impersonate any person or entity, or provide false information Attempt to gain unauthorised access to the website or its systems Use automated tools (bots, scrapers) to extract data without written permission Violation of these terms may result in immediate suspension of access and may be subject to legal action. 10. Privacy & Data Protection Your privacy is important to us. We collect and process personal data in accordance with our Privacy Policy and applicable data protection legislation, including: The Swiss Federal Act on Data Protection (revFADP) The EU General Data Protection Regulation (GDPR), where applicable to EU-based customers For full details on how we collect, use, and protect your personal data, please read our Privacy Policy. 11. Limitation of Liability To the maximum extent permitted by applicable law, Swiss Pyramid SA (BeautyLion.ch) shall not be liable for: Indirect, incidental, or consequential damages Loss of data, revenue, or anticipated profit Service interruptions caused by third-party providers or force majeure events Any damage arising from the use or inability to use our website Our total liability to any customer shall not exceed the amount paid for the specific product or service giving rise to the claim. 12. Governing Law & Jurisdiction These Terms and Conditions are governed by and construed in accordance with the laws of Switzerland, without regard to conflict of law principles. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the competent courts of Lausanne, Canton of Vaud, Switzerland. 13. Modifications to Terms We reserve the right to update or modify these Terms and Conditions at any time. Any changes will be posted on this page with the updated effective date. Your continued use of the website following the posting of changes constitutes your acceptance of the revised Terms. We recommend reviewing this page periodically to stay informed of any updates. 14. Contact Us For any questions or concerns regarding these Terms and Conditions, please contact us at: BeautyLion.ch — Swiss Pyramid SA Avenue de Tivoli 2, CH-1007 Lausanne, Switzerland Email: info@beautylion.ch Phone: +41 21 88 88 877 Website: www.beautylion.ch

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