Refund policy

RETURNS

You have 14 days from the date of delivery to decide whether to keep your items.

To be eligible for a full refund, products must be returned unopened, unused, and in their original packaging with all seals intact. For hygiene and safety reasons, we cannot accept returns of opened or used cosmetics, skincare products, or nutritional supplements, unless the product is defective.

Items marked as "Final Stock" or purchased during clearance promotions are clearly indicated as non-returnable at the time of purchase.

HOW TO RETURN

  1. Contact us at bz@beautylion.ch with your order number and the items you wish to return.
  2. Pack the items securely in their original packaging and include the return receipt enclosed with your order.
  3. Send your return to:

BeautyLion — Swiss Pyramid SA
Avenue de Tivoli 2
CH-1007 Lausanne, Switzerland

Please attach the return shipping label clearly to the parcel and hand it in at your nearest post office. Return shipping costs are borne by the customer, and we are unable to cover pick-up costs. We recommend using a tracked shipping service, as we cannot be responsible for returns lost in transit.

Your return must reach us within 14 days of your delivery date. Returns arriving outside this period cannot be accepted.

REFUNDS

Once we receive and inspect your return, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 10 business days. For orders paid by cash or from abroad, please include your bank details (IBAN) with your return so we can process your refund without delay.

DAMAGED OR INCORRECT ITEMS

If your order arrives damaged or you receive an incorrect item, contact us at bz@beautylion.ch within 48 hours of delivery with photos of the product and packaging. We will arrange a replacement or full refund, including shipping costs, at no charge to you.

EXCHANGES

We do not offer direct exchanges. To exchange an item, simply return it following the steps above and place a new order.

For further information, please see our [Terms and Conditions] and [Shipping Information].