Refund Policy

Last updated: 13 September 2026

If something is not right, we will put it right. You have 14 days from delivery to tell us you would like to return your order, and a further 14 days to send it back to us. If you are returning an item because you have changed your mind, the cost of return shipping is borne by you. If the item is faulty or we sent you the wrong product, we cover everything.

1. What Can Be Returned

Products must be returned unopened, unused and in their original packaging, with all seals intact.

For hygiene and safety reasons we cannot accept returns of opened or used cosmetics, skincare or nutritional supplements, unless the product is defective.

Items marked as Final Stock or bought during a clearance promotion are identified as non-returnable at the time of purchase.

Products purchased in person at our Lausanne boutique cannot be returned or exchanged. This does not affect your statutory rights if a product is defective.

2. How to Return

Contact us first. Write to bz@beautylion.ch within 14 days of delivery, giving your order number and the items you would like to return. Please do not send anything back before we have replied — parcels that arrive without prior agreement are difficult for us to identify and will take longer to process.

Once we have approved your return, we will send you a prepaid return label by email. Pack the items securely in their original packaging, attach the label to the parcel, and hand it in at your nearest post office within 14 days of our approval.

Cost of return shipping. Where you are returning an item because you have changed your mind, the cost of the return label is deducted from your refund: CHF 8.00 for returns sent from within Switzerland, and CHF 29.00 for returns sent from other countries. Where the return is because an item is faulty or incorrectly supplied, we bear the full cost and nothing is deducted.

3. Refunds

Once we have received and inspected your return, we will confirm the outcome by email. Approved refunds are issued to your original payment method within 10 working days, less any return shipping cost set out in section 2.

If your order was paid in cash, or by a method we cannot refund directly, we will ask you for your bank details (IBAN) by email once your return has been approved. Please do not place bank details inside the parcel.

Original outbound shipping costs are refunded only where the whole order is returned, or where the return is due to a fault on our side.

4. Customers in the European Union

If you are a consumer in the European Union, you have a statutory right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, and a further 14 days to return the goods to us. To withdraw, write to bz@beautylion.ch; a model withdrawal form is available from us on request.

This right does not apply to sealed cosmetic or health products that have been unsealed after delivery, for reasons of health protection and hygiene.

You bear the direct cost of returning the goods, as set out in section 2. We may withhold your refund until we have received the goods back, or until you have supplied evidence of having sent them, whichever is earlier.

Where this statutory right applies, it takes precedence over the conditions set out above.

5. Damaged or Incorrect Items

If your order arrives damaged, or you receive an item you did not order, contact us at bz@beautylion.ch within 48 hours of delivery with photographs of the product and its packaging. Early notice allows us to open a claim with the carrier while the evidence is still available.

We will arrange a replacement or a full refund, including all shipping costs in both directions, at no charge to you. The restrictions in section 1 do not apply to faulty or incorrectly supplied items, wherever they were purchased.

This does not affect your statutory rights in respect of defective goods under Swiss law or, where applicable, EU law.

6. Exchanges

Except for faulty or incorrectly supplied items, which are covered by section 5, we do not offer direct exchanges. To exchange an item, return it following the steps above and place a new order for the product you would prefer.

7. Contact

Questions about a return? We are happy to help.
bz@beautylion.ch · +41 21 88 88 877
Monday to Friday, 9h00–18h00

See also our Terms and Conditions and Shipping & Delivery Policy.