Refund policy

You have 14 days to decide if you want to keep your items.

Please note: a 100 percent refund of your return can only be made if the items arrive in their original packaging and unused. For used items we reserve the right to withhold a part of the refund amount. Please also note that we can only take back hygiene articles (vibrators and cone trainers) which still have the existing seal and which are not defective. The return of vouchers and e-vouchers is also excluded. 

Complete the return receipt enclosed with your order
and include it in your return package.

RETURN to, Avenue de Tivoli 2 , CH-1007 Lausanne, Switzerland.
Stick the return shipping label clearly visible on the parcel and take it to your nearest post office. Please note that we do not bear any pick-up costs

For a quick refund for orders by cash and from abroad, please complete your bank details here on the return shipping label. Return must arrive within 14 days. Returns that reach us outside this period cannot be accepted.

Refunds will be made to you within 30 business days after we receive the goods that meet the return criteria and have full refund information.

For more information about withdrawal please refer to our Terms & Conditions.

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